WEBINARS

Topics in these recorded webinars include: Business Process Management (BPM); TD Bank End-to-End Process Management; Operational Excellence Lean Six Sigma 2.0; Free Lean Six Sigma 2.0 Training Guide; Lean Six Sigma Training & Benefits; Lean Six Sigma Black Belt student stories; Lean Six Sigma Master Black Belt student stories; BPMN; Deming Philosophy Benefit.

Voice of the Customer Business System Integration

Business survival depends upon fulfilling the wants, needs, and desires of customers. For long-lasting success fulfilling this business requirement, an effective system is needed to capture and utilize Voice of the Customer (VOC) inputs. However, organizations often undertake this VOC task by creating a function that focuses on conducting and interpreting customer satisfaction surveys. With this approach, policies might even be established where employee compensation depends upon how well satisfaction-survey goals are met. Care needs to be exercised when capturing and using customer inputs, since the best intention can lead to playing games with the numbers and/or a VOC silo effort that is not integrated in the overall business management system. From an effectiveness point of view, one might even question whether customer satisfaction is the most important measurement to track. Why? Often customer satisfaction does not correlate as well as we might think to future customer’s buying behaviors – a critical factor. This presentation will describe an integrated business management system that effectively blends VOC needs, wants, and desires with metrics that move organizations toward achievement of the 3 Rs of business; i.e., everyone doing the Right things, and doing them Right, at the Right time.

Risk Mitigation in an Enhanced Business Management System: How-to Description and Webinar

A few Lean Six Sigma project-problem statements read: Avoid problem [blank] from ever happening again. We can apply the standard DMAIC process to this issue to provide improvement recommendations to the organization, but is this the most efficient path to take? The choice to execute a DMAIC project will take significant time and many of the steps are not very useful. In this webinar we will provide a sequence of Lean Six Sigma tool usage that will provide a very comprehensive and long standing risk mitigation effort that is more than just using an FMEA.

Quality Assurance in an Enhanced Business Management System: Description and Webinar

Many organizations align their Lean Six Sigma efforts with the quality department, but keep the efforts completely separate. There are a number of Lean Six Sigma tools that can be applied to the QA and QC efforts of an organization to drive significant improvements. This is not running a Lean Six Sigma project, but the use of certain tools to assess the performance of the inspections, the quality of the auditing, and more. We find that most organizations have a high level of faith in their QA and QC programs without understanding the power and effectiveness of these efforts. In this webinar we will show you a series of Lean Six Sigma measure, analyze, and control-phase tools that individually can assess the true QA and QC performance and lead to quick and inexpensive improvements.

DFSS Methodology Six Sigma in an Enhanced Business Management System: Description and Webinar

You may hear that Lean Six Sigma is only for the improvement of existing processes. That is not true, it is more versatile, but you may not realize it. Design for Six Sigma is a requested class by many organizations because they think it is needed to work on any design or research project. You should know that you can work on these processes without taking any additional classes and be successful. In this webinar we will provide examples of how to re-order the project road map tool sequence in order to use the standard Lean Six Sigma tools to improve design processes and products. Most Lean Six Sigma practitioners do not realize how to apply their tools outside of a typical project to help their organization, and this is a big way to help.

Root Cause Analysis Methodology in an Enhanced Business Management System: Description and Webinar

The Lean Six Sigma toolset is not very efficient in addressing root cause identification for an single event (special-cause event) or problem, it works best to address chronic (common-cause problem) issues. That should not imply that there are not Lean Six Sigma tools that can be used to support a root cause analysis or corrective action effort. In this webinar we will show you a set of Lean Six Sigma tools that can be applied to these efforts, which may seem familiar to an RCA practitioner but they have different names in Lean Six Sigma. We will work through a general corrective action event and show how the Lean Six Sigma practitioner can use their skills to quickly determine the root causes in a method that everyone will understand. Take-aways: – Identify the Lean Six Sigma DMAIC tools that are beneficial in a RCA; – Describe how the use of the DMAIC tools overcome one of the great weaknesses in RCA.

Reporting Business Performance in an Enhanced Business Management System: Description and Webinar

If you are at the receiving end of fire-fighting activities that are triggered by a late recognition of performance changes, then this topic may be considered as a fire-prevention webinar. In the DMAIC measure phase and analyze phase, we are taught many tools that can assess a process’ performance before working a project. Unfortunately, our organizational leadership does not support using these tools to evaluate routine performance. In this webinar we will show how to use the measure-phase tools (control charting) to perform routine assessments and build a set of rules that trigger an action before a problem occurs, and to use the analyze-phase tools (hypothesis tests) to evaluate if the difference we see between people or departments is real (significant) or just a random difference (non-significant). How much smoother could things operate if we tested our beliefs before we jumped to take action?

Strategic Planning Process in an Enhanced Business Management System: Description and Webinar

Does it appear that some strategic plans sound more like vision statements than actual strategies? It may be because many strategic plans are generated by committees using brainstorming and other opinion based tools. These are considered Lean Six Sigma DMAIC measure-phase tools. Have you considered using the define-phase concepts instead? In the webinar we will walk through the use of many DMAIC define-phase tools along with a few others that you can use to support a strategic planning session for your organization. You will be able to quickly see that these Lean Six Sigma tools could be used to eliminate the vision-type strategies from ever making it out of the session.