Scorecarding with the EPRS


For organizations that do not have a preferred scorecard deployment methodology, the EPRS system includes a wonderful functionality that will allow the use of nearly every common flowcharting software, such as Microsoft Visio, to create a HTML visual graphic that can be used to link all of the organizational performance reporting scorecards, procedures, and instructions using a standard web browser. We recommend using the IEE Value Chain concepts for the graphical navigation through the flow-chart diagram to drill down into the organization for more focused views of performance.

The IEE Value Chain concept is an excellent and intuitive method to distribute performance scorecards and associated information. An IEE value chain includes a diagram of the organizational functions that are key to the operational success and to the support functions. Each function is linked to high-level functional metrics along with drill-down diagrams that may show separate division, product, or other segmentation of your performance metrics. The advantage of this drill-down methodology is that you can create groupings of metrics for each level of an organization or for each process owner that recognizes the fact that all metrics are not created equal. Too many organizations have had their performance reporting system become unusable because of decisions to make too many performance metrics reported at high levels of the organization. This condition ALWAYS leads to a disregard for the entire performance reporting system, and the few performance metrics that are very important are often ignored.