Seal of Approval. The skinny on QMS programs.

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Organizations should not only decide what they are going to measure, they also should decide how they are going to track, report and react to unfavorable conditions for the measurement. “(They) need to have a system that leads to the right kind of activity,” Breyfogle says. “An unfavorable common cause response within an S4 implementation would lead to the creation of a Six Sigma project, executed by a practitioner trained in the application of Six Sigma techniques.” Though obtaining middle-management buy-in can sometimes be a challenge, Breyfogle says companies that employ the S4 process can expect a measurement and improvement methodology aligned with the needs of the business, improved bottom-line benefits and improved customer satisfaction. “Difficulties such as change management and obtaining good data can sometimes be a challenge but it is important to build upon the lessons learned from others who have implemented Six Sigma,” Breyfogle says