Enhancing Quality in a Service Organization: Description and Webinar

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Enhancing quality in a service organization needs to first give focus to the identification and then reporting of the functional metrics that are to describe “quality”.

Enhancing Quality in a Service Organization: Description

Quality is a key characteristic of a successful business. But should all businesses define quality in the same way???

The typical definition involves the meeting of a specification, but what if there is no specification? How do you define quality when there are no specifications?

This webinar recording will make a compelling case that if you adopt a definition of quality that involves the execution of your processes, you will not have a method to measure quality outside of the traditional manufacturing environment. View this recorded webinar and learn how to begin a quality program in your non-manufacturing business!

Enhancing Quality in a Service Organization: Webinar

 

 

Enhancing Quality in a Service Organization: Additional Resources

The webinar indicated the benefits of the Integrated Enterprise Excellence (IEE) business management system for addressing service quality — and more.  The IEE system addresses the business performance metrics and quality improvement issues that are described in a 1-minute video:

 

quality in service organization video

 

 

Contact Us to set up a time to discuss how your organization might gain much from an Integrated Enterprise Excellence (IEE) Business Process Management System and its how-to approach for enhancing Quality in a Service Organization.

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