″IEE (Integrated Enterprise Excellence) is exciting and EXACTLY what I am looking to further understand″ was feedback from a recent IEE corporate governance system training session.
This 1-day training was conducted as a pre-conference workshop at the Institute of Industrial Systems Engineers (IISE) May 2019 annual conference in Orlando, FL.
What is Corporate Governance?
Wikipedia states: ″Corporate governance consists of the set of processes, customs, policies, laws and institutions affecting the way people direct, administer or control a corporation. Corporate governance also includes the relationships among the many players involved (the stakeholders) and the corporate goals. The principal players include the shareholders, management, and the board of directors. Other stakeholders include employees, suppliers, customers, banks and other lenders, regulators, the environment and the community at large.″
The system described in this one-day IEE workshop provides the framework and details to accomplish the Wikipedia definition for corporate governance.
The Integrated Enterprise Excellence System
IEE provides a means to address the common-place scorecard reporting and business management issues that are described in a 1-minute video:
Institute of Industrial Systems Engineers (IISE) Annual Conference and 1-day Workshop
The May 2019 IISE annual conference was held at the Rosen Single Creek Hotel in Orlando, Florida.
A pre-conference workshop to this conference provided enhancements to traditional business governance methodologies.
Many team break-out exercises were conducted during the 1-day business governance training session.
Corporate Governance System Training Agenda
The agenda for the business governance system training 1-day workshop was:
- Traditional Performance Metrics
- Enhanced Performance Metric Reporting
- Integrated Enterprise Excellence (IEE)
- Performance Metric Report-outs
- Determination of Process Improvement Efforts with Big-picture Benefits
- Execution of Business Process Improvement Efforts
- Creating an IEE System in a Hotel
- Summary and Next Steps
Training Kick-off Exercise
Two class teams listed issues that they have experienced with the five highlighted points below. These ″Questions″ were taken from page 2 of the article ″Positive Metrics Poor Business Performance: How Does this Happen?″.
Class reported results from this team exercise were:
Executive Performance Management Reviews
- Does not drive action (team 1)
- Does not drive accountability (team 1)
- Metrics/key performance indicators (KPIs) are not useful (team 1)
- Not inclusive enough – information not shared across all levels (team 2)
- Not necessarily a metric to measure/take action on (team 2)
- Actions not actually affecting bottom line profit/loss (team 2)
- Not understanding what the data shows (team 2)
- Lack of training on policy/procedure (team 2)
- Not data driven (gut driven), knee jerk reaction (team 1)
- Not standard system (team 1)
- Not enough team work/coordination/documentation (team 2)
- Not using/understanding what the data shows (team 2)
- If production performance is poor, strategy takes back seat – only tactical ( team 1)
- Not clear expectations (team 2)
- Not realistic/unattainable (team 2)
- Metrics/KPIs are not useful – disconnected (team 1)
- No designated team to support (team 2)
- Not reporting to all (team 2)
- Not enough training to address action items (team 2)
- Lack of focus (team 2)
Organizational Improvement Efforts
- Siloed – disconnected (team 1)
- Misalignment to top organization (team 1)
- Team building (team 2)
- Clear expectations(team 2)
- Common goal/alignment/synergy (team 2)
Business Governance System Training
This one-day enhanced governance system training workshop provides the high-level details of how to implement the 9-step IEE business management system, which address ALL the issues that were highlighted in the kick-off exercise relative to issues with traditional business governance systems.
It was also shown how the IEE system provides the means to implement the philosophies of:
During training, many references were made to the book that attendees received as part of their workshop material; i.e., Integrated Enterprise Excellence, Volume I — The Basics: Golfing Buddies Go Beyond Lean Six Sigma and the Balanced Scorecard .
IEE Volume I provides a high-level view of the IEE corporate governance system in a storybook format. IEE Volume I is one of the books in the IEE five-book series, which describes aspects of the IEE business governance system at various levels of details.
Organizational next-step options include conducting: a similar one-day session to the training described above; a one-hour remote webinar-session overview; a one week workshop (provides more implementation details); a three-week session (includes the installation of automatically updated predictive scorecards that are in alignment with the processes that created them through an IEE value chain).