• Avoiding Survey Bias Questions - Organizations benefit when "avoiding survey bias questions" is given a priority.  Biased survey questions can lead to a distorted image of the wants, needs, and desires of customers. Customers’ opinions often change over time. A survey that has biased questions can lead to deception and lost customers because the provider of the service may not be in alignment with addressing current customer desires.   However, the initiator of the survey needs to be aware that un-biased survey questions can lead to responses that are not ″what they want to hear″. A survey written to avoid biased questions may lead to uncomfortable responses for the reviewer because an organization′s belief system (or its policies) can be challenged.  However, this form of input can be very health when the organization is willing to accept and react to voice of the customer (VOC) inputs that suggest change is needed to their processes or paradigms. Continue Reading
  • Forrest W. Breyfogle III 50 Year Reflection - This year is the 50th anniversary of my 1967 Chevrolet Malibu.  This car was the first vehicle I ever owned, which was purchased new.  This vehicle has been with me one half of a century!     Several years ago my Malibu was restored, which included returning its color to its original look; i.e., mountain green.  The car′s 283 cubic inch engine still performs great.  I did have air conditioning installed; however, most other components in the vehicle are original, including its hub caps. Forrest W. Breyfogle III 50 Year Reflection For the last 50 years about half of the time I was employed by IBM, while the other half was leading the company which I founded in 1992, Smarter Solutions, Inc. Wikipedia nets out my business life over the last half century (https://en.wikipedia.org/wiki/Forrest_W._Breyfogle_III)  
  • IEE Vol III Data sets – Examples and Exercises - Over 100 Lean Six Sigma examples and/or exercises are provided in the book Integrated Enterprise Excellence Volume III and its Solutions Manual. This zip file provides the data sets for these examples and end-of-chapter IEE Vol. III exercises.
  • What are the Lean Six Sigma Green Belt Training Costs - What are the Lean Six Sigma Green Belt Training Costs for on-site training is a question that is often asked. A Lean Six Sigma training provider might then respond to the request and they either get or don’t get the training job. Or, the company decides to conduct the training using their internal resources because they think that this will save them money. Lean Six Sigma Green Belt Training is to provide the mechanism for improving processes. However, when organization have their employees simply take a Lean Six Sigma course (either internally designed or using an external provider), leadership is typically disappointed with the effort′s results. Demonstration of business benefit from the investment of time and monetary expenditures will typically not occur with this training-implementation methodology. Because no training gains are observed, future process improvement tasks through Lean Six Sigma or any other means is then usually either significantly reduced Continue Reading
  • How to Resolve Balanced Scorecard and Hoshin Planning Issues - How to resolve balanced scorecard and hoshin planning issues was the focus of a Smarter Solutions Lean Six Sigma Master Black Belt (MBB) homework exercise. In addition, this assignment addressed the benefits of an operational excellence system that can integrate predictive scorecards with the processes that are associated with the performance measurements or key performance indicators (KPIs). This two-week over two-month MBB training is being conducted in Baltimore, Maryland at the National Electronics Museum. How to Resolve Balanced Scorecard and Hoshin Planning Issues Exercise The wording for this Lean Six Sigma Master Black Belt exercise was: Purpose: Describe the book-stated issues relative to traditional balanced scorecards and hoshin planning and the suggested Integrated Enterprise Excellence (IEE) alternative (i.e., an operational excellence system). Objective: After reading, Chapter 3 of Integrated Enterprise Excellence, Volume II, page 45, document a summary of issues with traditional scorecard reporting and strategic planning. Describe the suggested Continue Reading
  • Diabetes Data Tracked at the 30,000-foot-level - ASQ Quality Progress January 2017 published article titled "Monitor and Manage: Diabetes measurement tracking at the 30,000-foot-level." Described is an Integrated Enterprise Excellence (IEE) approach for diabetes measurement tracking and understanding improvement opportunities. Techniques apply to business key performance indicators (KPIs) as well; e.g., in an operational excellence business management system.
  • Austin Texas DNA Lab Testing Issues and Operational Excellence - An operational excellence business management system is needed in the city government of Austin Texas.  ith this system, the city can reduce risks of problems and improve customer satisfaction.  Other businesses and governments can also benefit from the described approach for implementing operational excellence. Austin American Statesman Letter to the Editor My views about the need for a city of Austin Operational Excellence system to address the below-described DNA lab testing issues is described in a published Austin American Statesman Letter to the Editor. Austin Hiring Process Needs Improvement and DNA Bucked Standards for years. Since I initiated this blog on the need for the City of  Austin to implement an effective Operational Excellence system, the Austin American Statesman wrote the followup articles that described: Issues with the hiring process in the Forensic Lab. Bucking DNA standards for years, yet got passing grades. Austin DNA bucked new standards when imploding crime lab Continue Reading
  • Improving Performance Reports with Probability Plots - Improving performance reports with probability plots has much value both as a general practice and also as a primary component when creating an Operational Excellence (OE) system. In an Operational Excellence system, this reporting technique can help orchestrate the determination and execution of strategic performance measure improvement needs that benefit the big picture. Providing performance measures and reporting Key Performance Indicators(KPIs) in a format that leads to the best organizational behaviors have much bottom-line value and can, at the same time, significantly reduce business risks. The following case study example illustrates how a 30,000-foot-level report-out, with its probability plot, provided information that both highlighted data issues that were not previously uncovered and gave valuable additional insight to the process that could be used to improve the process. The 30,000-foot-level reporting format improves performance reports though an alternative to traditional KPI report outs with the inclusion of an easy-to-understand probability plot Continue Reading
  • Operational Excellence Master Black Belt Training - Forrest Breyfogle is now delivering Smarter Solutions’ Operational Excellence Master Black Belt training. This revamped Lean Six Sigma Master Black Belt (MBB) workshop offering provides the how-to details for creating an effective Operational Excellence (OE) system, which addresses the issues described in a one-minute (OE) video. This training is for not only for Lean Six Sigma certified Black Belts who are seeking Master Black Belt certification, but also analysts and others who are comfortable with data analyses. With the taught Integrated Enterprise Excellence (IEE) Operational Excellence methodology, organizational performance metrics are reported in a format so that there is less firefighting, while at the same time providing a structural linkage to the processes that created the metrics. In this system, organizational measurement improvement needs pull for process enhancement efforts that benefit the enterprise as a whole. A description of implementing the IEE 9-step Operational Excellence (OE) system (Figure 1) is Continue Reading
  • [Slides] Concepts for Operational Excellence Achievement! - This slide deck shares tools and concepts to achieve operational excellence and 2016 courses offered by The University of Texas at Austin for mastery.