Deming’s Greatest Contribution to Quality Management

World-acclaimed quality guru, W.Edwards Deming wrote about, spoke about and implemented organizational change and continuous improvement through strategic quality management practices. He called his this, as he titled his book, Out of the Crisis. His successful theories are studied across the globe from Japan to the U.S. What is the biggest lesson from Mr. Deming? Robert Spencer, ASQ\’s Quality Management Forum Editor, has been personally trained by Deming. He will present this one-hour webinar on \”Deming\’s Greatest Contribution to Quality Management.\”” Topics covered: – Pursuing quality – Deming’s view of the organization – Deming’s system of profound knowledge – Approach to quality management – Deming’s Plan-Do-Study-Act (PDSA) Cycle – Deming’s 14 points – Deming’s 7 deadly diseases of management – Linkage to Integrated Enterprise Excellence System and Books by Forrest Breyfogle”  Continue reading Deming’s Greatest Contribution to Quality Management

[SLIDES] Integrated Enterprise Excellence (IEE) System and Books: An In-depth Review

This slide deck provides a summary of the various books in the Integrated Enterprise Excellence books by Forrest Breyfogle. Robert Spencer, Editor of the ASQ/Quality Management Division Quality Management Forum, a peer-reviewed professional journal, provides the review in the slides here as well as in a recorded video also available through the Online Resource Library.  Continue reading [SLIDES] Integrated Enterprise Excellence (IEE) System and Books: An In-depth Review

A Review of Integrated Enterprise Excellence by Robert Spencer

Robert Spencer, Editor of ASQ\’s Quality Forum Magazine, shares his review of the Integrated Enterprise Excellence Business Management System and Books offered by Smarter Solutions. Spencer, who has an Masters of Science degree in Quality Assurance, has gained experience in business management systems since the 70s covering government, Fortune 500 corporations academia, health care and more.  Continue reading A Review of Integrated Enterprise Excellence by Robert Spencer