Business Process Management System in Healthcare Enhancements

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Business Process Management System in Healthcare can have its benefits when there is a wise implementation.  Described will be the benefits of an enhanced implementation approach to Business Process Management (BPM). A BPM book and other references are included that can be used for execution of the techniques.

 Business Process Management System in Healthcare and Benefits of a wise BPM Implementation

BPM is supposed to be a systematic adoption of a process management system that is to enhance the ability of the organization to increase standardization, provide better oversight, and improve the execution of business process workflows.  However, often these benefits don’t occur so that the enterprise as a whole benefits.

 

Business Process Management System in Healthcare and Establishment of Workflows
Business Process Management System in Healthcare and Establishment of Workflows

The adoption of the suggested Business Process Management System in Healthcare approach can be used to identify business process workflows that could be improved as part of the implementation. The suggested wise application of the BPM methods will introduce a clear set of rules, standardized execution, and performance metrics.  These new activities may allow the identification of many improvement opportunities.

There are many references to the application of the BPM methods at the workflow level that are both software based and software independent.  It is the management system that is required to be adopted around the BPM methods, which is labeled as the Enterprise Process Management (EPM) system.  This approach ensures that the organization will achieve the full benefit of the BMP adoption that you will find very few references.

The non-software Business Process Management System in Healthcare using the suggested approach will tell you that the full BPM benefits are not achievable without the parallel adoption of the EPM methods, such as the value chain development, the enterprise performance reporting scorecards (different from process scorecards), and a system to identify the best candidate workflows for the BPM adoption that will provide the greatest impact of business success.

Two areas that the suggested Business Process Management System in Healthcare can benefit are bed management and infection control.

Business Process Management System in Healthcare and Bed Management

In any hospital, one object of interest is a room or ward and its number of beds available for patients. If there is a lack of beds, there will be patients waiting in recovery rooms and their stay in the hospital would prolong. This is one impact on business that can be studied while implementing BPM in such a facility.

Business Process Management System in Healthcare and Transportation
Business Process Management System in Healthcare and Transportation

Bed management also has a profound impact on process. In the absence of BPM, bed management is inefficient, slow, and usually quite complex. This is because the hospital staff often is arbitrarily appointed tasks from one hand to another without paying attention to who exactly is responsible and trained enough to handle bed management. Some of the manual processes involved in this practice could be automated to avoid human errors and problems that cause delay in treatment.

An enhanced Business Process Management System in Healthcare provides an integrated documentation approach with other hospital processes through an Integrated Enterprise Excellence (IEE) value chain, which includes a predictive scorecarding tracking system that leads the most important behaviors for the organization as a whole.

Business Process Management System in Healthcare and Infection Control

Without a proper BPM implementation, patients are likely to spend more time in the hospitals hence acquiring infections from other patients and becoming ill again. This is one area that needs utmost attention in order to isolate those patients who are carrying infections in order to save others.

Business Process Management System in Healthcare and Infections
Business Process Management System in Healthcare and Infections

In the absence of BPM, patients may be examined only after they have been appointed to a bed. At this stage, the infection could be transferred to a roommate before the doctors have a chance to isolate the infection-carrying patient. Through the enhanced BPM system work could be undertaken to create a system that identifies these patients early on so that they could be isolated before other patients are exposed.

With the suggested enhanced methodology for business process management system in healthcare measurements would be created that given insight to what is occurring so that the most appropriate actions will be undertaken.

Business Process Management System in Healthcare with Automated Departmental Management with the Overcoming Hurdles

 Both bed management and infection control require a departmental management, which is a process that can be automated while implementing BPM in a hospital. There are nurses, supervisors, housekeeping staff, and other personnel that can be assigned tasks according to a proper and controlled workflow. Automated bed management reduces a large number of manual steps; moreover, patient care is also directed and controlled ensuring safety and effectiveness.

One of the important steps in implementing BPM in a hospital setting is to overcome various hurdles that present challenges to the management team. These include lack of knowledge on part of the hospital staff since these people are not IT trained at all. There are business hurdles as well such as how much and how many processes should actually be automated in the workflow. Some processes are already semi-automated and some of them require a complete transition from manual to automatic. Moreover, there are technology hurdles that should be considered and therefore it’s a mandatory step that ensures proper BPM implementation.

Business Process Management System in Healthcare with the Monitoring of Progress

In any IT-based system, monitoring and upgrading are very important. Without proper monitoring, the workflows may not work according to the plan. The notifications and monitoring are also processes that need automation and therefore this has also been recognized as a full-fledged step in the implementation of a Business Process Management System in healthcare as a hospital setting. Automated bed management and infection control greatly improve productivity and increase revenue as more beds can be made available on demand and more patients could be saved from infections. Moreover, time and money are also saved through automation of processes hence giving the hospital owners a chance to gain competitive advantages over their peers.

There should be a plan to realize and sustain the benefits gained through implementation of BPM in a hospital. Steps like admission assessment, drug management, emergency department and outpatient analysis, discharge, nursing notes, and smoking termination may be automated and controlled through proper workflows and use of the Integrated Enterprise Excellence (IEE) value chain.

Implementation details about the Business Process Management system describe in this blog can be found in BPM books, training, and consulting.

 

Contact Us to set up a time to discuss with Forrest Breyfogle how your organization could gain much from an IEE BPM implementation.

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