Author name: Forrest Breyfogle

Netflix’s Freefall: A Reckoning for Boeing — What It Reveals About Boeing’s Management System

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Freefall: A Reckoning for Boeing focuses considerable attention on Boeing’s leadership, corporate culture, quality concerns, and decisions associated with financial and production pressures. The documentary raises an important question that deserves further consideration: What kind of management system could help prevent an organization from repeatedly making decisions that contribute to serious operational and quality problems? […]

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How to Integrate AI into a Business Management System

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Integrate AI into a business management system and artificial intelligence can become much more than a tool for generating answers, analyzing data, or recommending projects. It can become part of an integrated framework for improving the overall performance of an enterprise. Organizations are rapidly adopting AI. Leaders are using it to summarize information, identify patterns,

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Why KPIs Don’t Predict Future Performance — and What Leaders Should Use Instead

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Why KPIs don’t predict future performance is an important issue for executives who rely on dashboards and scorecards to make business decisions. Most traditional Key Performance Indicators tell management what happened during the last week, month, quarter, or year. They may compare that result with a target and display the outcome as red, yellow, or

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Executive Dashboard Decision Making: Why Dashboards Often Mislead Leaders

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Executive Dashboard Decision Making: Why Dashboards Often Mislead Leaders Executive dashboard decision making can lead leaders in the wrong direction when conventional dashboards treat every increase or decrease in a KPI as meaningful. Executive dashboards often look sophisticated. They may contain charts, gauges, targets, red-yellow-green indicators, month-to-month comparisons, and dozens of key performance indicators. But

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How an Integrated Business Management System Improves Business Performance

Integrated Enterprise Excellence /

An integrated business management system should do more than track KPIs, conduct periodic reviews, and launch improvement projects. It should provide leadership with a structured method for connecting strategy, processes, performance measures, improvement activities, and financial results. Unfortunately, many organizations manage these activities independently. Strategic planning occurs in one part of the organization, performance reporting

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Why Most Business Management Systems Fail

Business Management System, Uncategorized /

Why business management systems fail is often misunderstood. Most organizations do not lack reports, performance measures, dashboards, strategic plans, or improvement projects. The problem is that these activities frequently operate independently and do not connect day-to-day operations with the financial results executives need to achieve. This short video explains why that disconnect occurs—and how Integrated

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AI Project Selection Requires a Better Business Management System

Integrated Enterprise Excellence, Uncategorized /

Artificial intelligence is rapidly transforming how organizations make decisions. One of its most promising applications is AI project selection—using AI to determine which improvement initiatives will deliver the greatest enterprise-wide financial benefit instead of simply optimizing isolated processes. Curious about AI’s capabilities in this area, I asked ChatGPT a straightforward question: How can I use

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Variance Components Analysis and Destructive Gage R&R Study for Viscosity Process Improvement

Operational Excellence, Uncategorized /

Variance Components Analysis for Destructive Gage R&R is often necessary when a traditional Gage R&R study cannot properly evaluate the measurement system associated with a destructive testing measurement system. In many manufacturing and chemical-process environments, the act of measuring changes or destroys the sample itself. In these situations, the exact same part or sample cannot

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AI-Enabled Business System Transformation: A Smarter Path to Scalable, Responsible, and Financially Aligned AI Deployment

Integrated Enterprise Excellence /

AI-Enabled Business System Transformation is rapidly becoming a strategic priority for organizations worldwide. Yet most corporate AI deployment efforts struggle or fail—not because of poor technology, but because the underlying business systems are not designed to support AI-enabled decision‑making. Smarter Solutions’ Integrated Enterprise Excellence (IEE) methodology provides a proven blueprint for building a business architecture

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Value Chain Model by Michael Porter: An Enhancement Incorporating AI

Integrated Enterprise Excellence /

The value chain model by Michael Porter has long served as a foundational framework for organizations seeking to understand how value is created, delivered, and sustained throughout their operations. In today’s environment of rapid technological shifts, artificial intelligence (AI), and increasingly complex business ecosystems, organizations require a modernized approach that extends beyond the traditional model.

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