Integrated Enterprise Excellence Review by Robert Spencer

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An Integrated Enterprise Excellence review is provided by Robert Spencer (past ASQ Quality Forum Magazine editor) in this recorded webinar.  Robert shares his review of the Integrated Enterprise Excellence (IEE) Business Management System and Books offered by Smarter Solutions.

Robert Spencer, who has an Masters of Science degree in Quality Assurance, has gained experience in business management systems since the 1970s covering government, Fortune 500 corporations academia, health care and more.

IEE Business Management System and its Books

IEE is a 9-step business management system:

integrated enterprise excellence review of 9-step system

Highlights of the IEE 9-steps are:

  • Step 1 highlights that IEE is to give focus to organizational vision and mission.
  • Step 2 describes what an organization does and how it measures what is done.  The means for accomplishing this task is via an IEE value chain.  An IEE value chain integrates predictive 30,000-foot-level predictive metric reporting with the processes that created them.
  • In step 3 the business as a whole is analyzed with the intent of determining where improvement efforts should focus so that the business and customers benefits.
  • Specific Measurable Actionable Relevant (SMART) financial goals are created in step 4 from an IEE satellite-level perspective; e.g., increase mean profit margins by 0.5% in one year.
  • The strategies created in step 5 are targeted.
  • In step 6, high potential areas and their metric improvement desires are identified, where there is ownership of the metric that is to be improved.
  • Improvement projects are executed in step 7 using techniques such as lean Six Sigma and lean kaizen events.
  • Process improvement benefits are quantified in step 8 where a 30,000-foot-level individuals chart transitions to an enhanced level of performance.
  • The gain from process improvement efforts in step 9 can be accomplished through process error proofing and use of the Enterprise Performance Reporting System (EPRS) software. EPRS can provide automatic updates of 30,000-foot-level and satellite-level metrics in an organizational value chain.

IEE is described in a 5-book series:


integrated enterprise excellence review of books


Integrated Enterprise Excellence Review Webinar



Contact Us to set up a time to discuss with Forrest Breyfogle how your organization might gain much from an Integrated Enterprise Excellence (IEE) Business Process Management System and its Enterprise Performance Reporting System (EPRS) software.

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