Year: 2014

Improving Voice of the Customer Input and Customer Satisfaction

An opportunity for improving voice of the customer input using a customer satisfaction survey will be described. Care needs to be executed when obtaining voice of the customer input using a customer satisfaction survey.  If caution is not exercised, confusion and distortion can result. To illustrate this point, I will share a recent experience that …

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New, Easier Options to Get Lean Six Sigma Certified

You are guaranteed up-to-date, refined training material when taking a course from Smarter Solutions. Our latest refinement reformulated the structure of the classes so that the participant has further benefits! Download this webinar and hear the easier-than-ever ways to get Lean Six Sigma certified with the same comprehensive learning experience from Smarter Solutions. Discover the advantages we offer as we unveil the new course structure and the up-to-date course content.

Next Generation Business Process Management a Paradigm Shift

A next generation business process management a paradigm shift system is needed for businesses to thrive and be competitive in the future.  Current systems often lead to firefighting problems that continually reoccur or play games with the numbers to make things look better than they are. This next-generation system needs to incorporate automation of processes …

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Master Black Belt TRIZ Exercise solved: a new pizza box

In our Master Black Belt course, we teach a fantastic technique called TRIZ.  TRIZ represents the acronym for teoriya resheniya izobretatelskikh zadatch.   In English it can be loosely translated to “the theory of inventive problem solving.”  This methodology is one of the few that I have found that will lead you to identify true out-of-the-box solutions to …

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Tracking returns for a product with a lifetime guarantee

A unique condition has been described by one of my students: Tracking returns for a lifetime-guaranteed product that does not have a wear-out failure mode.  This product cannot wear out, but it can be broken through excessive bending or being dropped from a high place onto a hard surface.  These items have a guarantee that they will …

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Creation of e-books

As a Lean Six Sigma professional, I have always been assigned tasks that are not really about my primary job but the boss just wanted it done right and on-time.  As you may know, Lean Six Sigma practitioners have a history of accomplishing tasks that they knew nothing about before the project began.  Now it …

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