REQUIRES E-READER SOFTWARE: Download and install e-reader software before downloading the e-book. We recommend using Adobe Digital Edition, available here: http://www.adobe.com/products/digitaleditions/ [To avoid downloading errors, see details for downloading below] In The Business Process Management Guidebook, Forrest Breyfogle provides a roadmap to big-picture business success. Integrating Business Process Management with Enterprise Process Management, Breyfogle not only helps process owners target areas of focus, but also implement the necessary changes to run an operation with less waste and more productivity. *PLEASE READ BEFORE DOWNLOADING* This version is an EPUB file that will work with many eReaders, except the Kindle. Download and install e-reader software before downloading the book. We recommend using Adobe Digital Edition, available here: http://www.adobe.com/products/digitaleditions When the file is downloaded, the browser may identify the file as a zip file rather than an epub file and you should save the file [do not open before saving] and change the suffix from .zip to .epub rather than using WinZip or another decompression program. For a MOBI file to use with the Kindle eReader, please go to: https://www.smartersolutions.com/pdfs/online_database/asset.php?documentid=287