In discussions with soon-to-be MBBs, one major topic was the training that is needed to become a great MBB. All understood the need for advanced DMAIC tool training, but it was the other training options that I thought I would share. Project management training: All BBs know how to run a project, but as an […]
Non-LSS tools that would benefit a MBB Read More »
A few Lean Six Sigma project-problem statements read: Avoid problem [blank] from ever happening again. We can apply the standard DMAIC process to this issue to provide improvement recommendations to the organization, but is this the most efficient path to take? The choice to execute a DMAIC project will take significant time and many of the steps are not very useful. In this webinar we will provide a sequence of Lean Six Sigma tool usage that will provide a very comprehensive and long standing risk mitigation effort that is more than just using an FMEA.
I find many of my clients are adopting the Net Promoter Score (NPS) method for evaluating their voice of the customer measures. It is based on questions and surveys of your customers on how well they would promote you to others. It is a method to evaluate the customer loyalty rather than their satisfaction. A
Performance Reporting of Net Promoter Score data Read More »
I had a conversation today, with Forrest Breyfogle. We were talking about how silo metrics get created. I came to realize that all the standard metric selection methods almost force the use of silo metrics because they depend on the org chart to pass down performance goals. In the Balanced Scorecard, you pick your strategies
Creating Silo Metrics Read More »
REQUIRES E-READER SOFTWARE: Download and install e-reader software before downloading the e-book. We recommend using Adobe Digital Edition, available here: http://www.adobe.com/products/digitaleditions/[To avoid downloading errors, see details for downloading below]This book is an overview of a three-volume hardcover set (Integrated Enterprise Excellence, Volumes I-III). It discusses how the application of IEE methods, tools, and techniques can overcome the enterprise management challenges of the twenty-first century and the limitations of traditional business measurement systems. Integrated Enterprise Excellence (IEE) is a new organizational governance system that integrates analytics with innovation. The IEE system shows business leaders what to measure and report; when and how to report it; how to interpret and use the results to establish goals; how to orchestrate work activities; and how to develop strategies that are consistent with established goals. These strategies ultimately lead to specific projects that enhance organizational focus and success. *PLEASE READ BEFORE DOWNLOADING*This version is an EPUB file that will work with many eReaders, except the Kindle. Download and install e-reader software before downloading the book. We recommend using Adobe Digital Edition, available here: http://www.adobe.com/products/digitaleditions/When the file is downloaded, the browser may identify the file as a zip file rather than an epub file and you should save the file [do not open before saving] and change the suffix from .zip to .epub rather than using WinZip or another decompression program. For a MOBI file to use with the Kindle eReader, please go to: http://www.smartersolutions.com/pdfs/online_database/asset.php?documentid=186.
The Integrated Enterprise Excellence System [eBook – ePub format] Read More »
Many organizations align their Lean Six Sigma efforts with the quality department, but keep the efforts completely separate. There are a number of Lean Six Sigma tools that can be applied to the QA and QC efforts of an organization to drive significant improvements. This is not running a Lean Six Sigma project, but the use of certain tools to assess the performance of the inspections, the quality of the auditing, and more. We find that most organizations have a high level of faith in their QA and QC programs without understanding the power and effectiveness of these efforts. In this webinar we will show you a series of Lean Six Sigma measure, analyze, and control-phase tools that individually can assess the true QA and QC performance and lead to quick and inexpensive improvements.
Quality Assurance in an Enhanced Business Management System: Description and Webinar Read More »
A common question is if you can treat attribute data (counts or defect rates) as a continuous variable. Minitab will execute an analysis if you select the menus, since attributes are numbers. So you are able to do it. Is it ever OK? Yes it is. Is it ever wrong? Yes it is. here are
When is Attribute data treated as continuous? Read More »
Students ask about Kaizen events because you read about them often. Another name is RIE (rapid improvement events). Everyone thinks Kaizen events are faster than lean six sigma projects. I guess it is a mantra to follow, but it is not necessarily true. A top Kaizen leader will spend one to two months preparing for
Kaizen event preparation Read More »
I am finishing up with a class and the question came up that they did not understand why we do not recommend a probability plot for attribute yield data. The students really like to see the variability as the 80% range. They also want to tell their leadership to expect the yield to fall in
Attribute charts and capability reporting Read More »
You may hear that Lean Six Sigma is only for the improvement of existing processes. That is not true, it is more versatile, but you may not realize it. Design for Six Sigma is a requested class by many organizations because they think it is needed to work on any design or research project. You should know that you can work on these processes without taking any additional classes and be successful. In this webinar we will provide examples of how to re-order the project road map tool sequence in order to use the standard Lean Six Sigma tools to improve design processes and products. Most Lean Six Sigma practitioners do not realize how to apply their tools outside of a typical project to help their organization, and this is a big way to help.
