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Integrated Enterprise Excellence
Smarter Solutions, Inc.
11044 Research Blvd. Suite B-400
Austin, Texas 78759
Phone: 512.918.0280 | Fax: 512.996.8318 | Email: info@smartersolutions.com | Web: www.smartersolutions.com
August 29, 2008. Edition I
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In The News

Going Beyond Lean Six Sigma and the Balanced Scorecard Workshops (1-Day)

September 25, 2008
Riverside, CA
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October 13-14, 2008
Marlborough, MA
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October 15, 2008
Hartford, CT
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October 20, 2008
Toronto, Canada
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October 28-29, 2008
West Nyack, NY
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Frustrations In Enterprise Improvement

Tuesday, September 23, 2008
10am PT/ 11am MT/ 12pm CT/ 1pm ET
Duration: 60 minutes
Presented by: Smarter Solutions, Inc.

Are you tired of spending endless amounts of energy working on tasks not in alignment with the needs of the business?

Join our own Forrest W. Breyfogle, III as he presents business improvement concepts and techniques that enhance and increase your company's financial and operational success. For more information or to REGISTER below.


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SSI Glossary


 
How can Businesses Excel in the Downturn?

In business, Jim Collins describes the importance of the hedgehog concept and the three circles. In down times it is even more important to assess business from the three circles point of

  1. What you can be the best in the world at (and, equally important, what you cannot be the best in the world at).
  2. What drives your economic engine.
  3. What you are deeply passionate about.

If your business has a good intersection of the three circles then the business needs to determine what it should do to “go for it;” however, this effort needs to be done smartly. This can be done by wisely, blending innovation with analytics.

Read my latest blog and discover innovation with analytics using PDCA to propel your business through an Economic Downturn.


Customer Satisfaction and KPI Improvements

Question: How are Key Performance Indicators (KPIs) impacted by the Integrated Enterprise Excellence system methodology? Consider a customer satisfaction KPI and you are measuring process outputs such as deviation from shipping date demanded by the customer, how is the impact determined for customer satisfaction?

Response: Wikipedia defines KPI as being financial and non-financial metrics that are to help an organization with defining and measuring progress toward organizational goals. KPIs, as stated in Wikipedia, are typically tied to an organization’s strategy; e.g., through techniques such as the Balanced Scorecard.

Read my latest blog and discover the 9 step process and how critical it is to have Customer Satisfaction and KPI Improvements tied to forever-changing strategies.


Recent Addition To Online Resource Library
Are you looking for online resources to help you with your daily process challenges? We have just the answer for you with our Online Resource Library.

Sign Up Today and enjoy a trove of Lean Six Sigma resources.

Non-normal Data Needs Alternate Control Chart Approach
Some practitioners mistakenly believe that it is not necessary to transform data before creating an individuals control chart when the underlying process distribution response is not normal. An individuals control chart, however, is not robust to non-normally distributed data. Therefore, it is important to use an alternate control charting approach.

[ View Article Asset ]

 

NOW AVAILABLE ON AMAZON.COM
The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning, and Business Improvement Integrated Enterprise Excellence Volume I - The Basics: Golfing Buddies Go Beyond Lean Six Sigma and the Balanced Scorecard Integrated Enterprise Excellence Volume II - A Leaders' Guide for Going Beyond Lean Six Sigma and the Balanced Scorecard Integrated Enterprise Excellence Volume III - A Management and Black Belt Guide for Going Beyond Lean Six Sigma and the Balanced Scorecard

With further elaboration on the shortcomings of traditional systems and the details of an IEE implementation, each volume builds upon one another so organizations develop a true appreciation and understanding of IEE benefits and its implementation.


Upcoming Courses
Achieving Enterprise Excellence!
October 2, 2008 | 8AM - 5PM
Achieving Integrated Enterprise Excellence (IEE) instructs executives on how to develop a data-driven system that pulls projects versus the traditional approach of pushing projects not in alignment to the business needs. This system is guaranteed to provide optimal performance throughout your organization, increasing the effectiveness of your people, processes, metrics, and infrastructure. Call 512.918.0280 today to qualify your company executives for a COMPLIMENTARY EXECUTIVE SESSION in Austin, Texas!


Design For Integrated Enterprise Excellence (DFIEE) Training
September 8-12, 2008

This DFIEE one-week training session is for pre-certified Lean Six Sigma Black Belts or equivalents to learn how design projects can be more aligned to the enterprise needs. This session offers the roadmap to reduce development cycle times while at the same time improving customer satisfaction relative to product function and a reduction in design defect escapes.


Master Black Belt Training
October 6-10, 2008 (WEEK 1)

This training session offers the roadmap for you to do the correct activities at the correct time so your organization improves its bottom-line and customer satisfaction. For Black Belts who want to really make an impact to their organization and improve their own skill set, one can achieve dramatic benefits from our two-week Master Black Belt training session.


Black Belt Training
October 13-17, 2008 (WEEK 1)

Our no-nonsense IEE project system not only helps your organization reap the benefits from your in-class project, but also creates a system that leads your organization to more customers and cash, long after class completion. From experienced quality professionals to novice practitioners who want to really make an impact to their organization and improve their own skill set, one can achieve dramatic benefits from our four-week Black Belt training session.


Lean Six Sigma Graduate Workshop
October 20-24, 2008
The one-week Lean Six Sigma Graduate Workshop is geared for Black Belt and Master Black Belt practitioners wanting to sharpen-the-saw on their existing Six Sigma and Lean education and toolsets. In addition, we add to your toolbox, providing you the E-DMAIC and P-DMAIC tools needed to improve your overall business' financial and operational success. Take your organization’s measurement and improvement processes to new business heights.


Green Belt Training
Memphis, Tennessee
May 11-15, 2009 (WEEK 1)

This 10-day Green Belt training session not only provides dramatic financial benefits for your in-class project but also offers the roadmap to yourself and others to complete the correct activities at the correct time, improving your organization's bottom-line and customer satisfaction on an on-going basis.


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