Posts Tagged ‘Strategic management’

In one Texas County, a volunteer group has been working with several non-profit companies helping them build a strategic plan for their organizations.  This approach has been executed through training and one-on-one facilitation sessions.  The strategic planning approach that is being used in the training is a traditional strategic planning methodology. I was able to [...]

QUESTION/COMMENT I see this many times when I’m working with troubled companies…especially those in the government. Stovepipes form around functions (like sales, operations, finance, human resources, IT, etc.) or operational divisions (geographic, markets, event times of the day). What you’re seeing is the typical stovepipe mentality, which is inherent in any corporation that has been [...]

QUESTION: How do you ensure process improvements remain active beyond the project phase? RESPONSE: Process improvement efforts in general die when times get tough or there are management changes.  Why is this? Everyone knows we need to improve.  The problem is that often improvement efforts are in silos and are not linked to how the [...]

The other days someone described corporate policies that his organization has which are leading to what he thinks are unhealthy behaviors. For example, -        Sales personnel are getting paid on the top line and at the end of the quarter deals (negatively affect organizations bottom-line) are cut so that the sales force receives their goal-setting [...]

Today I spoke at the ASQ Quality Management Division (QMD) conference in Orlando Florida.  The attendance and interest in my session on Voice of the Customer as part of a business management system was good. One keynote session at the QMD conference was presented by a spokesperson from Marriott.  I liked his presentation, which described [...]