Posts Tagged ‘Performance metrics’

QUESTION: I have been approached by a colleague for some ideas for KPI’s to implement for a potential client. They are a client owned dedicated warehouse/ distribution center for a 30 retail outlet / online retail / wholesale facility for small, fragile decorative products, mostly retailing in the $10 – $75 range. They currently have [...]

QUESTION: Your metrics seminar sounds interesting, but very focused on manufacturing, tangible products, MSA, etc. We work for an advisory and assistance services vendor and serve a federal client. We product advise, assistance of various kinds, PPT decks for meetings, conference hosting, etc., but each act of service is a ‘one off’. We rarely do [...]

Common place red-yellow-green scorecards, stacked bar charts, pie charts a table of numbers, and other traditional performance scorecards present over some period of time historical information with no predictive statement. Decisions made through these through the use of these charts are not unlike driving a car by only looking at its rear view mirror. What [...]

Someone made the comment that we should always be looking for process improvement in all our measurements. From a practical point of view at the business level, organizations do not have enough resources to achieve this seemingly worthy goal for all measurement that they have. Improvements can be hard to achieve, especially with processes that [...]

In Lean Six Sigma there are metrics such as defects per million opportunities (dpmo), sigma level and process capability index (Cp, Cpk, Pp, Ppk, and Cpm); however, these metrics are not predictive and are often hard to explain to others. In Lean Six Sigma, predictive measurements are available through a 30,000-foot-level reporting system.