Posts Tagged ‘Integrated Enterprise Excellence’

Today I spoke at the ASQ Quality Management Division (QMD) conference in Orlando Florida.  The attendance and interest in my session on Voice of the Customer as part of a business management system was good. One keynote session at the QMD conference was presented by a spokesperson from Marriott.  I liked his presentation, which described [...]

In a meeting some arguments were made about our business being so complex with so many services, sales channels, etc. that this would prohibit using the Integrated Enterprise Excellence (IEE) business management system with its value chain (See below), which describes what organizations do and how they will be measured using a predictive scorecards. RESPONSE: [...]

QUESTION: “We have tried six sigma, lean and Total Quality Management (TQM) before? What is different about the Integrated Enterprise Excellence (IEE) system? Why would we success this time?” RESPONSE: TQM and six sigma are process improvement methodologies that often lead to silo projects where the business as a whole did not benefit — and are [...]

While traveling to Des Moines, Iowa, to speak at a local section’s ASQ meeting and conduct a one-day training session for the section, I noticed that someone a few rows ahead of me on my plane had a copy of Implementing Six Sigma, first edition, in their hand when de-boarding. During our plane transfer, I [...]

Image via CrunchBase The New York Times reported Nokia’s New Chief Faces Culture of Complacency. The article noted how a few years before Apple’s iPhone introduction, Nokia research engineers prepared an internet-ready, touch-screen handset phone with a large display. The research engineer thought could give the company a powerful advantage in the fast-growing smartphone market. [...]