QUESTION: I am looking for information on the combining Lean and Continuous Improvement with Design Thinking. Do you know an article on combining these approaches, or do you have a case you can share with me?
RESPONSE: A system for accomplishing this is Integrated Enterprise Excellence (IEE). Figure 3.1 of a free e-book that can be downloaded from the home page of Smarter Solutions website shows the IEE system graphically. You will note from this figure how improvement to the business as a whole can be made through design-thinking projects or process improvement projects. The book also goes into details of implementation. A 5-book series on the Integrated Enterprise Excellence system provides all the details of implementation.
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